Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

• "Platform" refers to the gen89 website accessible at gen89.cam, including all associated subdomains, mobile applications, and related services.
• "We," "Us," "Our," and "gen89" refer to the platform operator and service provider.
• "You," "Your," and "Player" refer to any individual accessing or using the Platform.
• "Account" means the registered user account created by You on the Platform.
• "Services" encompasses all gaming, betting, and entertainment products offered through the Platform, including but not limited to sports betting, casino games, live dealer games, slot machines, and lottery-style games.
• "Funds" refers to monetary deposits, winnings, bonuses, and any other financial value held in Your Account.
• "Bonus" means any promotional credit, free bet, cashback, or other incentive offered by gen89 subject to specific wagering requirements.
• "IDR" refers to Indonesian Rupiah, the official currency of Indonesia and the primary currency used on the Platform.

2. Acceptance of Terms

By creating an Account, depositing Funds, placing bets, or otherwise engaging with our Services, You explicitly accept and agree to comply with these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy. These documents collectively govern the relationship between You and gen89.

gen89 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Such modifications become effective immediately upon publication on the Platform. It is Your responsibility to review these terms regularly. Continued use of the Platform following any changes constitutes acceptance of the revised terms.

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

3. Eligibility Requirements

To use gen89 Services, You must meet all of the following eligibility criteria:

3.1 Age Requirement

You must be at least 21 years of age. gen89 strictly prohibits underage gambling. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate Account suspension and forfeiture of Funds.

3.2 Geographic Eligibility

You must be a resident of Indonesia and physically located within Indonesian territory when accessing the Platform. Use of VPN services, proxy servers, or other technologies to mask Your true location is strictly prohibited and constitutes grounds for immediate Account termination.

3.3 Legal Capacity

You must possess full legal capacity to enter into binding contracts under Indonesian law. You must not be subject to any legal restrictions that would prohibit You from participating in online gaming activities.

3.4 Single Account Policy

Each Player is permitted only one Account. Creating multiple Accounts for any reason, including but not limited to bonus abuse, is strictly prohibited. gen89 employs advanced fraud detection systems to identify duplicate Accounts. Discovery of multiple Accounts will result in closure of all Accounts and forfeiture of all Funds.

4. Account Registration and Security

4.1 Registration Process

Account registration requires You to provide accurate, current, and complete information including but not limited to full legal name as it appears on Your Indonesian National ID (KTP), date of birth, residential address, email address, and mobile phone number. Providing false or misleading information constitutes a material breach of these Terms.

4.2 Identity Verification (KYC)

gen89 implements Know Your Customer (KYC) procedures in compliance with international anti-money laundering regulations. Before processing Your first withdrawal, We require submission of verification documents including valid Indonesian National ID (KTP), proof of residential address dated within the last three months, and a selfie photograph holding Your ID. Additional documentation may be requested at Our discretion.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of Your Account credentials, including username and password. Any activity conducted through Your Account is presumed to be authorized by You. You must immediately notify gen89 customer support if You suspect unauthorized Account access. gen89 shall not be liable for any losses resulting from unauthorized use of Your Account due to Your failure to maintain adequate security.

4.4 Account Information Updates

You must promptly update Your Account information if any details change. Failure to maintain current contact information may result in missed important communications regarding Account status, withdrawals, or policy updates.

5. Deposits and Withdrawals

5.1 Deposit Methods

gen89 accepts deposits via Indonesian bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet services (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit amount is Rp 50,000 IDR. Deposits are typically credited to Your Account instantly, though processing times may vary depending on the payment provider.

5.2 Deposit Limits

gen89 encourages responsible gaming through voluntary deposit limits. You may set daily, weekly, or monthly deposit limits through Your Account settings. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period before activation.

5.3 Withdrawal Processing

Withdrawal requests are processed to the same payment method used for deposits whenever possible. First-time withdrawals require completed KYC verification. Standard withdrawal processing time is 5-15 minutes for verified Accounts, though external bank processing may add additional time. VIP members receive priority withdrawal processing.

5.4 Withdrawal Limits

Standard withdrawal limits are Rp 50,000 minimum and Rp 50,000,000 maximum per transaction. Daily and monthly limits apply based on Account verification level and VIP status. Higher limits are available for Diamond and Black Diamond VIP members.

5.5 Anti-Money Laundering Policy

gen89 maintains strict anti-money laundering (AML) policies. Deposits must be wagered at least once before withdrawal eligibility. Funds deposited and immediately withdrawn without wagering activity will be subject to administrative fees and may trigger Account investigation. gen89 reserves the right to request source-of-funds documentation for large or suspicious transactions.

6. Bonuses and Promotions

6.1 Bonus Terms

All bonuses are subject to specific terms and conditions outlined in the promotional offer. General bonus terms include wagering requirements (typically 30x to 50x the bonus amount), eligible games, maximum bet limits while bonus is active, and expiration periods. Bonus terms override any conflicting general terms in this document.

6.2 Wagering Requirements

Wagering requirements specify the total amount You must wager before bonus funds convert to withdrawable cash. For example, a Rp 100,000 bonus with 30x wagering requires Rp 3,000,000 in total bets. Different games contribute different percentages toward wagering: slots typically contribute 100%, live casino games 10-20%, sports betting varies by odds.

6.3 Bonus Abuse

gen89 prohibits bonus abuse including but not limited to creating multiple Accounts to claim promotions repeatedly, coordinated betting with other players to guarantee winnings, exploiting game errors or platform vulnerabilities, and betting patterns designed to circumvent wagering requirements. Detected bonus abuse results in forfeiture of bonuses, winnings, and potential Account termination.

6.4 Withdrawal During Active Bonus

Withdrawing funds before completing bonus wagering requirements will result in forfeiture of the bonus and any winnings derived from bonus play. You may cancel an active bonus through Your Account settings, forfeiting the bonus but retaining Your original deposit and any winnings earned from that deposit.

7. Betting Rules and Game Integrity

7.1 Bet Acceptance

All bets are subject to acceptance by gen89. We reserve the right to refuse or limit bets at Our discretion, particularly for unusual betting patterns, suspected arbitrage opportunities, or bets placed after an event outcome becomes known. Once a bet is confirmed in Your Account history, it constitutes acceptance.

7.2 Sports Betting Rules

Sports bets are settled based on official results as determined by the relevant governing body. For football matches, full-time results include regular time only unless otherwise specified. Extra time and penalty shootouts apply only to bets explicitly including those periods. If a match is postponed beyond 48 hours, all bets are void and stakes refunded.

7.3 Casino and Slot Games

All casino games, slot machines, and live dealer games operate on certified random number generators (RNG) or physical equipment. Published Return to Player (RTP) percentages represent long-term statistical averages over millions of game rounds, not guarantees for individual sessions.

7.4 Game Malfunctions

In the event of game malfunction, technical error, or incorrect payout, gen89 reserves the right to void affected bets and correct Account balances. Players will be notified of any adjustments, and original stakes will be refunded for voided bets.

7.5 Betting Errors

Obvious errors in odds, lines, or game outcomes displayed on the Platform may be corrected by gen89, and affected bets will be settled at corrected odds or voided if correction is not possible. You agree that gen89 is not liable for losses resulting from reliance on incorrect information displayed due to technical errors.

8. Prohibited Activities

The following activities are strictly prohibited and constitute material breach of these Terms:

• Use of automated betting software, bots, or scripting tools
• Collusion with other players or third parties to gain unfair advantage
• Exploitation of software vulnerabilities, game errors, or platform weaknesses
• Use of stolen payment methods, fraudulent identification, or laundering proceeds of crime
• Harassment, abusive language, or threatening behavior toward staff or other players
• Reverse engineering, decompiling, or attempting to access source code
• Creating or using multiple Accounts
• Sharing Account credentials or transferring Account ownership
• Any activity that violates Indonesian law or international gaming regulations

Violation of prohibited activities results in immediate Account suspension, forfeiture of Funds, and potential legal action.

9. Limitation of Liability and Disclaimers

9.1 Service Availability

While gen89 strives to maintain 24/7 platform availability, We do not guarantee uninterrupted access. Scheduled maintenance, technical difficulties, or circumstances beyond Our control may result in service interruptions. gen89 is not liable for losses resulting from inability to access the Platform.

9.2 Limitation of Liability

To the maximum extent permitted by law, gen89's total liability to You for any claims arising from Your use of the Platform shall not exceed the amount deposited into Your Account during the three months preceding the claim. gen89 is not liable for indirect, incidental, consequential, or punitive damages under any circumstances.

9.3 Third-Party Services

The Platform may contain links to third-party websites or integrate third-party payment processors and game providers. gen89 is not responsible for the content, policies, or practices of third parties. Your interactions with third-party services are governed by their respective terms and privacy policies.

9.4 No Warranty

Services are provided "as is" without warranties of any kind, either express or implied. gen89 makes no warranties regarding accuracy, reliability, or fitness for a particular purpose.

10. Account Suspension and Termination

10.1 Suspension

gen89 may suspend Your Account temporarily for investigation purposes if We suspect Terms violations, fraudulent activity, or security concerns. During suspension, You cannot access Funds or place bets. We will communicate reasons for suspension and expected duration when possible.

10.2 Termination by gen89

gen89 reserves the right to terminate Your Account at any time for any reason, including but not limited to Terms violations, fraudulent activity, bonus abuse, or business decisions. Upon termination, withdrawable balance (excluding forfeited bonuses) will be returned to You via Your registered payment method after deducting any amounts owed to gen89.

10.3 Self-Exclusion

You may voluntarily close Your Account at any time through customer support. For responsible gaming purposes, You may also request self-exclusion for specified periods. During self-exclusion, You will not be able to reopen Your Account or create new Accounts. See our Responsible Gaming Policy for details.

10.4 Inactive Accounts

Accounts with no login activity for 12 consecutive months are considered inactive. gen89 may charge a monthly maintenance fee of Rp 50,000 IDR on inactive Accounts until balance is depleted or Account is reactivated. Notice will be sent to Your registered email before fees commence.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which gen89 is licensed to operate. To the extent permitted by law, Indonesian law may apply to matters specifically related to Indonesian players.

11.2 Dispute Resolution

In the event of any dispute arising from these Terms or Your use of the Platform, You agree to first contact gen89 customer support to seek informal resolution. If informal resolution is unsuccessful within 30 days, disputes shall be resolved through binding arbitration rather than court proceedings, except where prohibited by applicable law.

11.3 Class Action Waiver

To the extent permitted by law, You agree that disputes will be resolved on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

12. Contact Information

For questions, concerns, or support related to these Terms & Conditions, please contact gen89 through the following channels:

• Email Support: [email protected]
• Live Chat: Available 24/7 through the Platform
• Customer Service Hours: 24 hours a day, 7 days a week (WIB)
• Response Time: We aim to respond to all inquiries within 24 hours

For privacy-related inquiries, please refer to our Privacy Policy. For responsible gaming resources, visit our Responsible Gaming page.